Customer Survey - Service Department BANNER RECREATIONAL PRODUCTS VERNON AND KELOWNA, BC (250) 979-2889

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Customer Survey - Service Department

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Questionnaire

Thank you again for your recent visit to our service department. Your complete satisfaction with your service experience is of the utmost importance to us. We appreciate you for taking the time to fill our online survey.

First Name	Last Name
Email	Work Order Number

1. Were we able to book your appointment within a reasonable time that was suitable to your schedule? 2. Were you satisfied with the ease to schedule a convenient service appointment? 3. Were you completely satisfied with the length of time it took complete your service transaction? 4. Did you receive an estimate? 5. Did we present you with an invoice larger then your most current estimate? 6. Did we proceed with any maintenance or repair without your authorization? 7. Was your unit ready when promised? 8. Were you with the service advisor's ability to understand your specific service issue? 9. Did we advise you of all the manufacturer's recommended services? 10. Was your unit fixed the first time? 11. How satisfied were you with the attitude and friendliness of your service advisor?
12. Did we book you for your next maintenance appointment? 13. Were you satisfied with the quality of the service provided? 14. What would be your preferred choice of advertising medium? 15. Overall, were you satisfied with your recent experience with Banner Recreational Products' Service Department? 16. Would you recommend our Service Department?

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