Customer Survey - Sales Department BANNER RECREATIONAL PRODUCTS VERNON AND KELOWNA, BC (250) 979-2889

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Customer Survey - Sales Department

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Questionnaire

Congratulations again on the purchase of your unit! Your complete satisfaction with your purchase experience is of the utmost importance to us. We appreciate you for taking the time to fill out our online survey.

First Name

Last Name

1. How did you hear about us?
2. How satisfied were you with the promptness of the greeting you received when entering the dealership? 3. How satisfied are you with the overall showroom product and accessory displays? 4. How satisfied are you with the dealership selection of new and used units? 5. How satisfied are you with the attitude and friendliness of your salesperson? 6. Did you feel your salesperson was knowledgeable on the product? 7. Were your operating features explained to you? 8. Did someone discuss your unit's maintenance schedule and warranty with you? 9. Did you require financial services? 10. Did you receive a thorough explanation of your finance options? 11. Are you completely satisfied with the financial services offered? 12. Were accessories discussed at the time of purchases? 13. Were you introduced to the service and parts personnel? 14. Did you feel your salesperson was knowledgeable on the product? 15. Were you completely satisfied with the length of time to complete the transaction and delivery of your unit? 16. Was your unit delivered in clean condition? 17. Would you recommend your salesperson? 18. Did you receive any information on an extended service program? 19. If not, would you like us to send you information? 20. What would be your preferred choice of advertising medium? 21. Overall, were you satisfied with your recent sales transaction at Banner Recreational Products? 22. Would you recommend Banner Recreational Products?

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